VPN connection bug in "Windows 10"-to fix in April

With many people forced to work from home, Microsoft said a bug in Windows 10 could prevent important work apps such as Office 365, Microsoft Teams, and Outlook from accessing the Internet. I warned.

This Windows 10 bug that caused internet connectivity problems happened at a tricky time. Perhaps it has plagued many workers around the world working remotely in the wake of the spread of the new coronavirus infection (COVID-19).

What will change in the next feature update "Version 2004" of "Windows 10"

Many of these workers use Windows 10-powered PCs to remotely access their work resources over a virtual private network (VPN) connection. Many workers also use Microsoft productivity apps at work, such as Office 365, Microsoft Teams, Internet Explorer, and Outlook.

However, due to a bug that affects all versions of Windows 10 that have the cumulative update KB4535996 (or any of the three subsequent cumulative updates) applied on February 27, US time. Core productivity apps may not be able to connect to the internet.

Microsoft says, "Especially on virtual private networks (VPNs), devices that use manual or auto-configured proxies have a network connection status indicator (NCSI) in the notification area that says" No connection "or" Restricted Internet access. " You may see a message, which can happen when you connect to the VPN, disconnect from the VPN, or change the state between the two. " ..

It also affects apps that connect to the Internet using "WinHTTP" and "WinInet", including Microsoft Teams, Microsoft Office, Office365, Outlook, Internet Explorer 11, and some versions of Microsoft Edge. , It is not limited to this.

According to Microsoft, Windows 10 users "may be able to mitigate the problem by restarting the device." However, reboots can reduce productivity and cause frustration.

Microsoft seems to consider the bug a serious problem and plans to release an exception update "early April." This update is only available on the Microsoft Update Catalog.

This article was edited by Asahi Interactive for Japan from an article from overseas CBS Interactive.